Which Payment Methods can I use?
We offer 10 different payment methods including major providers like Mastercard, Visa, American Express, PayPal, Apple Pay as well as many different local payment methods.
- What if my order arrives and it doesn't fit me?
Don't worry we got your back! Just reach out our dedicated customer service team at service@campxplorer.com and we will make sure that you can exchange your items to the size needed.
- How do I wash my product?
For the best care of our clothing products, we advise using a washing machine with a lower temperature setting. This not only safeguards the garment but also helps the environment.
I received my item damaged, what now?
Rest assured, instances of products arriving damaged are extremely rare, thanks to our rigorous quality control measures conducted by our trained warehouse staff prior to shipping. However, should such an unlikely event occur, please send us a photo of the damage by getting in contact with our support staff. Simply send an e-mail to service@campxplorer.com. We will promptly dispatch a replacement at no extra cost, prioritizing your shipment.
- How do we prepare your order?
We have a professional warehouse and staff. After you place your order, we will process and ship your package according to your address. Processing and shipping may take 1-3 business days.
- Where can I find my tracking number?
Your tracking number is included in the shipping confirmation email. It may take 1 to 3 business days for the tracking information to be updated on the shipping carrier's website. If you need assistance, please feel free to contact us with your order number or the email address used when placing your order by emailing service@campxplorer.com.
- How can I get the latest product and promotional information?
You can subscribe to our email newsletter to be the first to know about new product releases, promotions, and special offers. You can also follow our social media accounts for the latest updates and customer feedback.
- Need help?
You can contact our customer support team via email: service@campxplorer.com
Our customer support hours are Monday to Friday: 9:00 AM to 6:00 PM.
Average response time: 24-48 hours.
If you have any questions about your purchase, we will do our best to resolve your issue.